Privacy Policy

1. Who We Are

eMotorack is a product line of Taylor Metal Solutions, part of the JP Taylor Group, located at 9325 Viking Place, Roseville, CA. When you visit emotorack.com or contact us, you are interacting with us directly. For questions about this policy, contact us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or apply for a dealer account
• Business name, address, and tax ID when submitting a dealer application
• Order and payment information when you make a purchase through our Shopify-powered store
• Messages and inquiries you send via our contact form or email

We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs via Google Analytics.

3. How We Use Your Information

• To process and fulfill your orders
• To respond to your inquiries and provide customer support
• To review and process dealer applications
• To send order confirmations and shipping updates
• To improve our website and marketing efforts
• To comply with legal obligations

4. Cookies & Tracking

We use the following tracking technologies on our site:

• Google Analytics (GA4) — tracks page views and user behavior to help us understand how visitors use our site. You can opt out via Google's opt-out tool.
• Meta Pixel — tracks conversions from Facebook and Instagram ads. You can manage your ad preferences at facebook.com/ads/preferences.
• Session cookies — used to keep you logged in to the dealer portal.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Shopify — our e-commerce platform, to process orders and payments
• Shipping carriers — to fulfill and deliver your order
• Service providers — who assist us in operating our website and business, bound by confidentiality agreements
• Law enforcement — when required by law or to protect our rights

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Dealer account information is retained for the duration of the dealer relationship and for a reasonable period thereafter.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at [email protected].

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Dealer portal passwords are encrypted and session data is secured via HTTPS.

9. Third-Party Links

Our website may contain links to third-party sites such as Shopify checkout and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: