Shipping

Shipping Policy — E-Moto by Taylor Metal Solutions

At E-Moto by Taylor Metal Solutions, we are committed to shipping your order quickly, safely, and efficiently. All carriers and accessories are fabricated and shipped from our facility in Roseville, California. Below is our complete shipping process so you know exactly what to expect.

Order Processing

Orders are typically processed within 1 to 3 business days (Monday–Friday), excluding weekends and holidays.

If your order requires additional verification or customization, processing times may be extended. We will notify you if this occurs.

Shipping Methods

We offer several shipping options at checkout.
Delivery times vary depending on:

  • The shipping method you select
  • Your location
  • Carrier capacity and seasonal volume

All products are packaged securely to prevent damage during transit.

Tracking Information

Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Please allow up to 24 hours for tracking information to update after you receive the email.

Shipping Delays

Once a carrier accepts your package, transit time is out of our control. Weather conditions, holidays, high-volume periods, or carrier issues may result in delays.

If a significant delay occurs, feel free to contact us and we will assist with coordinating with the carrier.

Lost, Stolen, or Damaged Packages

When a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

E-Moto is not responsible for:

  • Lost packages
  • Stolen packages
  • Damage occurring after delivery confirmation

If you experience an issue (missing, stolen, or damaged shipment), please contact the carrier directly to file a claim. We will gladly assist with documentation or proof of purchase if needed.

International Shipping

We ship to select countries outside the United States.

Please note:

  • International shipments may be subject to customs fees, import taxes, and duties.
  • These charges are not included in product prices or shipping costs.
  • Customers are responsible for all customs-related fees.

Customs processing may also cause delays beyond our control.

Customs & Duties

Each country has its own import rules.
Customers are responsible for understanding and paying any:

  • Import duties
  • VAT/GST
  • Brokerage fees
  • Handling charges

These fees are collected by your local customs authority or courier.

Questions About Shipping?

If you need assistance or have questions about your shipment, contact us:

Email: [email protected]
Phone: 279-205-2595
Location: Roseville, CA